We recognise the value of working with external independent workers - providing us with capabilities and people we wouldn’t otherwise be able to access - and the impact they bring to the growth and success of our business. We see external independent talent as our extended team - not just overflow or outsourcing, but a way to bring in fresh thinking, diverse skills, and deep expertise to support and accelerate our work.
We will pay fair market rates for our freelancers services, never ask for free work or pay contingent on a client paying us, and will pay invoices on or before the due date. No payment terms will be longer than 30 days. Day rates and project fees will be revised over time to reflect increasing costs of living and value of experience.
We will ask you to agree to a fair and understandable contract of engagement and scope of work which which is clear and identifies what you will deliver for us, and our acceptance of this work. Contracts will not be overbearing or restrict you from working as as freelancer.
We agree to offer you with onboarding into our organisation, culture, ways of working and the project you’ll be engaged with. Part of this onboarding will signpost you to additional support for the self-employed, whether provided by us or third-parties, including communities of your peers.
We agree to work together in a respectful and transparent fashion - and understand that individuals have preferences to how, where and when they work, and will come to an agreement on what works best for the delivery of the project. We will communicate clearly and consistently both prior and during the project. If we no longer wish to work together, we will end our conversations respectfully.
We will provide you with an impartial and anonymous points of escalation and commit to listening to any grievances or concerns you have with our organisation without threat to your contract. We will also signpost you to industry bodies which will also listen to any points of concern.
During the project, we will provide you with constructive feedback to inform your work. After the project, we will offer you the opportunity to request and provide you with feedback on the project and working together. We will also ask for your feedback on us. Within 12 months of the project completing, we’ll happily connect with you to follow up on what impact the project had.
You have the right to talk and publicise the work you’ve done with us, for the sake of your own marketing efforts. There may be exceptions where we actively ask you not to, i.e. confidentiality, but these are exceptions rather than the norm.
We will endeavour to actively hire a diverse range of freelancers inline with our company policies on inclusion and diversity across race, gender, neurodiversity, ability and beyond - and discrimination or bullying is never acceptable. We will look for opportunities to hire early career freelancers and give them developmental support on projects, to invest in the future of fluid workforces.
We recognise there are limited legal protections or obligations towards freelancers, but as an organisation, we believe we have a duty of care to do more to take care of our people, to improve working behaviours and investment in our industry’s talent, and that our people are respected and valued, regardless of type of contract.
We're chatting to businesses who have built an effective and progressive workforce with freelancers, or support and enable independent workers to do their best work. Listen along to learn.
We speak to organisations who are working hard to work well with freelancers, so we can learn from each other.
